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CONTACT ESHOP:
YOUR REPAIR CENTRES:
EUROPE AND SWITZERLAND
BOMBERG
A division of Park Lane
Partners SA
Route de la Falaise 21
CH-2000 Neuchâtel (Switzerland)
watchrepair@bomberg.ch
MEXICO
BOMBERG SA c/o Attila
Distribution Group S.A. de C.V.
Carlos Balderas
Goldsmith 63-3er Piso Polanco
+41 32 557 57 91
+52 55 29 78 04 80
USA, LATIN AMERICA & CARIBBEAN
Echidna Distribution
2601 South Bay Shore Drive
Suite 1150
33133 Miami Florida
+1 305.858.0163
areyes@echidnadistribution.com
COLOMBIA
Stenthor S.A.
CR 11A # 93-52 oficina 302
Bogota
+57 1 805 4555
ASIA
Watatime
Aardvark Shamelin Perkasa Cheras
56100 Kuala Lumpur
+603 9286 1818
CHINA
ONTIME Group
HaiZhu district
B01, No.189, DunHe Road, JiangHai Street,
510220 Guangzhou, Guangdong
+40 0016 8669
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What happens to my watch when it arrives at the Bomberg headquarters?
Your repair parcel is received at the Bomberg headquarters. Your parcel is scanned in our system. A file and a case number are generated in our database for your repair request.
Your repair report is reviewed by a member of our team. All key information relating to your repair request is detailed in the case report. Your watch is analyzed to determine the exact nature of the repair required. If the requested repair is covered by the warranty, the repair process is initiated. If the request is not covered by the warranty, it is sent to the quotation department. Within 5 to 10 working days, you will be informed of the cost of repairing your watch and you will have 30 days from the date of approval of the estimate to send payment.
If payment is not received within 30 days, the watch will be returned to you unrepaired.
As soon as payment is received, the watch will be sent to the Pump Repair Centre.
Once at the Pump Repair Centre, the repair process begins.
Once the watch is repaired, it is subjected to a water pressure test. The watch is subjected to many rigorous tests to ensure that all functions function properly. Once a watch has passed all the tests, it is ready to go home. Repairs and quality testing can take up to 90 days, the industry standard.
Your watch is reconditioned and returned to Bomberg headquarters. After a satisfactory inspection, the repair is certified. Your watch is reconditioned with a detail of the work performed. Your repaired watch is returned to you!