CONTACT ESHOP:

eshop@bomberg.ch

YOUR REPAIR CENTRES:

EUROPE AND SWITZERLAND

BOMBERG

A division of Park Lane

Partners SA

Route de la Falaise 21

CH-2000 Neuchâtel (Switzerland)

watchrepair@bomberg.ch

MEXICO

BOMBERG SA c/o Attila

Distribution Group S.A. de C.V.

Carlos Balderas

Goldsmith 63-3er Piso Polanco

+41 32 557 57 91

+52 55 29 78 04 80

bomberg@attilamexico.com

USA, LATIN AMERICA & CARIBBEAN

Echidna Distribution

2601 South Bay Shore Drive

Suite 1150

33133 Miami Florida

+1 305.858.0163

areyes@echidnadistribution.com

COLOMBIA

Stenthor S.A.

CR 11A # 93-52 oficina 302

Bogota

+57 1 805 4555

info@stenthor.com

ASIA

Watatime

Aardvark Shamelin Perkasa Cheras

56100 Kuala Lumpur

+603 9286 1818

al.lam@watatime.com.my

CHINA

ONTIME Group

HaiZhu district

B01, No.189, DunHe Road, JiangHai Street,

510220 Guangzhou, Guangdong

+40 0016 8669

ld@flasialtd.com

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What happens to my watch when it arrives at the Bomberg headquarters?

Your repair parcel is received at the Bomberg headquarters. Your parcel is scanned in our system. A file and a case number are generated in our database for your repair request.

Your repair report is reviewed by a member of our team. All key information relating to your repair request is detailed in the case report. Your watch is analyzed to determine the exact nature of the repair required. If the requested repair is covered by the warranty, the repair process is initiated. If the request is not covered by the warranty, it is sent to the quotation department. Within 5 to 10 working days, you will be informed of the cost of repairing your watch and you will have 30 days from the date of approval of the estimate to send payment.

If payment is not received within 30 days, the watch will be returned to you unrepaired.

As soon as payment is received, the watch will be sent to the Pump Repair Centre.

Once at the Pump Repair Centre, the repair process begins.

Once the watch is repaired, it is subjected to a water pressure test. The watch is subjected to many rigorous tests to ensure that all functions function properly. Once a watch has passed all the tests, it is ready to go home. Repairs and quality testing can take up to 90 days, the industry standard.

Your watch is reconditioned and returned to Bomberg headquarters. After a satisfactory inspection, the repair is certified. Your watch is reconditioned with a detail of the work performed. Your repaired watch is returned to you!